Privacy Policy

1. Introduction

At DetailMyAutoUp, the protection of your personal data and privacy is our highest priority. This privacy policy provides transparent information about what data we collect, how we process it, and what control you have over your information, particularly in connection with our professional car detailing services and automotive care in Canada.

Our data processing practices comply with applicable Canadian privacy laws and the European General Data Protection Regulation (GDPR), where applicable to our professional detailing services for our valued clients.

2. Collection and Processing of Personal Data

The collection and processing of your data is strictly limited to the provision, execution, and personalization of our professional car detailing services and automotive care. This includes:

2.1. Data you actively provide to us:

  • Registration information such as name, email address, phone number, and vehicle information for detailing services
  • Payment information when booking detailing services or protection packages
  • Vehicle specifications, service preferences, and special requirements needed for tailored detailing
  • Vehicle documents and details necessary for professional automotive care services

2.2. Automatically collected data:

  • Technical information such as IP address, device type, and browser version when using our website
  • Service history and appointment records for detailing services and maintenance programs
  • Communication preferences for optimizing our automotive care services and professional service delivery

2.3. Cookies and tracking technologies: We use necessary cookies and, with your consent, analytics cookies to continuously improve our services. You can adjust your cookie settings at any time in your browser or use our website without optional cookies.

3. Purpose of Data Processing

We process your personal data for the following purposes:

  • Detailing Services – For organizing and personalized provision of our professional car detailing services, maintenance programs and automotive care
  • Client Management – For managing appointments, bookings, payments and sending relevant service information
  • Service Customization – To ensure the suitability of proposed services and create tailored detailing recommendations
  • Quality Assurance – For continuous improvement of our automotive detailing services and professional offerings

4. Legal Basis for Processing

Our data processing is based on the following legal grounds:

  • Contractual fulfillment in providing car detailing services and managing client data (Art. 6 para. 1 lit. b GDPR)
  • Legitimate interest in improving our automotive care offerings and optimal design of our services (Art. 6 para. 1 lit. f GDPR)
  • Fulfillment of legal obligations, particularly in the area of service documentation and business compliance (Art. 6 para. 1 lit. c GDPR)
  • Your express consent for collecting certain preference data and for marketing measures (Art. 6 para. 1 lit. a GDPR)

5. Disclosure to Third Parties

Your data will only be shared with third parties in the following cases:

  • Payment processors – For secure processing of payments for detailing services and protection packages
  • IT service providers – For operation of our booking software and website under data processing agreements
  • Service partners – When necessary for specialized detailing services while maintaining strict confidentiality
  • Legal advisors – For business compliance and legal protection of our clients and operations

We will under no circumstances share your data for advertising purposes with uninvolved third parties and always maintain the highest confidentiality.

6. Data Security

To protect your data, we employ advanced security measures including encrypted data transmission, secure storage, and strict access controls for our employees. We pay particular attention to protecting sensitive vehicle information and personal data that require the highest confidentiality.

Physical documents containing personal data are stored in secured safes and securely destroyed after expiration of legal retention periods. Our facility premises are equipped with state-of-the-art security systems.

7. Data Retention and Deletion

Your data will only be stored as long as necessary for the stated purposes:

  • Contact and service data is stored for the duration of the client relationship plus legal retention periods.
  • Vehicle information and service preferences are retained for up to 5 years after last activity to enable renewed service if desired.
  • Service-relevant documents are stored according to Canadian law for up to 7 years after completion of detailing services.

You have the right to request early deletion of your data, provided there are no legal retention obligations preventing this.

8. Your Rights

As a client, you have the following rights:

  • Access to the data stored about you
  • Correction of incorrect or incomplete data
  • Deletion of your data under legally prescribed conditions
  • Restriction of processing under certain circumstances
  • Data portability in a structured, common format
  • Objection to processing based on legitimate interest

To exercise these rights, please contact us by email at privacy@detailmyautoup.com or in person at our facility.

9. GDPR-Specific Provisions

As a Canadian company with clients from the EU area, we follow the principles of the General Data Protection Regulation (GDPR) and guarantee the following rights:

  • Cross-border data transfers – When transferring data to countries outside the EU/EEA, we ensure that appropriate protective measures are taken, such as standard contractual clauses or adequacy decisions.
  • Data Protection Officer – Our Data Protection Officer is available for inquiries regarding the processing of your personal data and can be reached at privacy@detailmyautoup.com.
  • Right to complain – You have the right to file a complaint with a data protection supervisory authority, particularly in the EU member state of your residence, workplace, or the place of alleged violation.
  • Data minimization – We only collect data that is necessary for the stated purposes and store it only as long as required and legally prescribed.

For EU citizens using our car detailing services, additional special protective measures apply according to GDPR, including extended information obligations and stricter consent requirements.

10. Changes to Privacy Policy

We reserve the right to update this privacy policy as needed to comply with legal requirements or operational changes. The current version will always be published on our website and posted in our facility.

For significant changes, we will inform our clients by email or through a notice in our facility.

For questions about data protection, we are always available personally, by phone, or by email. The protection of your data is not only a legal obligation for us, but an essential part of our professionalism and respect for our clients in the professional automotive detailing field.